sometimes unexpected disputes occur affect your customers regulatory framework exists enable

“Sometimes unexpected disputes occur that affect your customers. A regulatory framework exists that enables the resolution of consumer complaints and disputes” 1. Provide an example for each of the following that would relate to this legislation in a tourism organisation: a. Where an employer could be considered to be in breach of this legislation. b. Where an employee is required to act ethically when dealing with customers. c. Where unethical behaviour could result in you, as an employee being prosecuted under the law.

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